In these unusual times, we wanted you, our loyal customers, to be aware of a few changes to our system.
We’re certainly not complaining about the current level of smoking we’re being asked to do, but the sudden uplift had caused a couple of minor delays from suppliers, which have now been ironed out. We’re working 12 hour days, and weekends, in order to complete your orders, but would ask you to bear with us as sometimes one of your choices may cause a delay in dispatch – ie a batch of Gravadlax takes 72 hours to cure and it’s hard to estimate daily demand. After all, we’re an artisan Dorset smokehouse, proud of what we do, but we’re not Chesil Prime!
DELIVERIES Parcelforce is struggling at the moment and a number of our 24 hour next day parcels have been delivered in 48 hours. We are using more ice packs – guaranteed by their makers to keep smoked fish and meat under the key temperature of 7c for 72 hours, to ensure your goodies are none the worse for wear.
Starting NOW, we will only dispatch on Mondays, Tuesdays and Wednesdays, effective immediately. Why? well, a parcel sent by us tomorrow, Thursday, may not arrive on Friday – then probably not delivered ’til Monday – thus causing spoiled products, your frayed tempers and our receding and greying hairlines! Wednesday dispatch causes less angst all round.
Thank you for your patience and support.
Mark, Fiona and the Smokery Team
ps We hope you notice we have avoided phrases in such vogue at the moment, such as unprecedented, reach out, stakeholder or sustainable!